Privacy Policy
This Privacy Policy describes how Gabriel Waves LLP ("we", "us", or "our"), a Limited Liability Partnership incorporated under the laws of India, collects, uses, stores, shares, and protects the personal information of users ("you" or "your") who visit or make purchases from our website www.gabrielwaves.com and our Shopify-powered store.
By accessing our website or making a purchase, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
1.1 Information We Collect
A. Personal Information (Provided by You)
- Full name
- Email address
- Phone number
- Billing and shipping address (including city, state, PIN code, country)
- Payment information (processed securely via Razorpay — we do not store card details)
- Order history and purchase preferences
- Messages or communications you send us
B. Automatically Collected Information
- IP address and browser type
- Device type and operating system
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
C. Information from Third Parties
- Payment gateway (Razorpay) — transaction status and payment confirmation
- Shipping partners — delivery tracking updates
- Social media platforms — if you connect or follow us
1.2 How We Use Your Information
- To process and fulfill your orders and send order confirmations
- To communicate updates regarding your shipment and delivery
- To respond to customer support queries and complaints
- To improve our website, products, and services
- To send promotional offers, newsletters, and updates (with your consent)
- To comply with legal obligations under Indian law (GST, Income Tax, etc.)
- To prevent fraud and ensure security of our platform
- To process refunds or cancellations as per our policy
1.3 Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Razorpay Payment Solutions Pvt. Ltd. — for payment processing
- Shipping and logistics partners — for order delivery
- Legal authorities — if required by law, court order, or government regulation
- Technology service providers (e.g., Shopify Inc.) — for website hosting and e-commerce platform
1.4 Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: Required for the website and cart to function properly
- Analytics Cookies: To understand how users interact with our website
- Marketing Cookies: To serve relevant advertisements (with consent)
You may disable cookies in your browser settings. However, some features of the website may not function correctly without cookies.
1.5 Data Retention
We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations under the IT Act, 2000 and GST laws, resolve disputes, and enforce our policies. Typically, order and customer data is retained for a minimum of 7 years.
1.6 Your Rights
- Right to Access: Request a copy of your personal data
- Right to Correction: Request correction of inaccurate data
- Right to Deletion: Request deletion (subject to legal obligations)
- Right to Withdraw Consent at any time
- Right to Lodge a Complaint with authorities
To exercise your rights, contact: info@gabrielwaves.com
1.7 Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal data. However, no method of transmission over the Internet is 100% secure.
1.8 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.
1.9 Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.
1.10 Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and its amendments.
1.11 Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.
1.12 Contact Us
Gabriel Waves LLP
Shop No. 33, 3rd Floor, Madhuram Arcade 2, Dindoli, Surat, Udhna, Gujarat, India
Email: info@gabrielwaves.com
Phone: +91 9924503100
Website: www.gabrielwaves.com